The burden of treatment denials on health care providers

When insurers deny treatments, it doesn’t just affect patient care—it disrupts a provider’s entire day. Many health care providers find themselves repeatedly justifying their medical decisions, a process they say happens too often and consumes too much time.

A new survey of 211 U.S.-based health care providers, conducted by Intelliworx between January 30 and February 4, 2025, highlights the growing frustration with these administrative burdens. While some providers feel supported by their employers, a significant portion believe more could be done to help them navigate these challenges.

The strain is so severe that nearly 4 in 10 providers have considered leaving their jobs. With ongoing health care workforce shortages, this presents a critical opportunity for employers. Organizations that take proactive steps to reduce administrative burdens and support their providers may gain a competitive edge in recruiting and retaining top talent.