23andMe: How to delete your genetic data

23andME, the owner of “the world’s largest proprietary database of health and genetic information” filed for bankruptcy on March 23.

This has left consumers what will happen to their personal genetic data. The company announced it will use the voluntary, court-supervised process “to maximize stakeholder value” through a sale, and that “any buyer will be required to comply with applicable law with respect to treatment of customer data.”

“Your data remains protected,” said a March 23 “Open Letter to 23andMe Customers.”

But what if you want to delete your data before the 23andMe sale? Here’s a brief guide on how to do that:

1. Sign in to your 23andMe account
Go to 23andMe.com and enter your username and password. Access your personal dashboard, where you can review your genetic reports and account information.

2. Navigate to account settings
Once logged in, look for your profile picture or name in the top right corner. Select the dropdown menu and click “Settings.” This will take you to your account management page.

3. Locate privacy and data options
In the “Settings” section, find the headings related to “Privacy” or “Account.” Look for wording such as “Delete Account,” “Close Account” or “Manage Personal Information.”

4. Review data deletion policies
Before proceeding, carefully read 23andMe’s policies on data deletion. The company typically outlines:

• What data will be removed: Genetic information, personal profile details and health reports.
• What data may remain: Aggregated data used for research (usually stripped of personal identifiers).
• Time frame: The length of time the company needs to fully remove your data.

5. Initiate the deletion request
Select the option that confirms your request to delete or close your account. 23andMe may ask you to re-enter your password or provide a security code to verify your identity.

6. Confirm closure and data removal
After submitting your request, watch for a confirmation email from 23andMe. Keep any reference numbers or confirmations in case you need to follow up.

7. (Optional) Request destruction of physical samples
If you previously sent a saliva sample for DNA analysis, you may need to submit a separate request for sample destruction. Check the 23andMe help center or contact customer service for instructions on how to confirm that your physical sample is destroyed, if that is your preference.

8. Contact customer service if needed
For additional assistance or questions about your request, contact 23andMe’s customer support. You can typically do this through the website’s contact form, or by using any phone or email information provided in your account or the company’s Help Center.