Amazon One Medical joins with Cleveland Clinic to provide primary care in northern Ohio

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The Cleveland Clinic and Amazon One Medical will work together providing new primary care and specialty care in northeast Ohio.

The companies announced Amazon One Medical, the e-commerce giant’s hybrid virtual and in-person primary care organization, will open its first primary care office in affiliation with the Cleveland Clinic in 2025. They touted same-day and next-day appointment availability, onsite lab services and wrap-around virtual care support for members.

“This collaboration demonstrates a shared commitment from both organizations to meet the needs of our patients and to enhance the care we provide to our communities,” Cleveland Clinic President and CEO Tom Mihaljevic, MD, said in a news release. Mihaljevic holds that organization’s Morton L. Mandel CEO chair. “Amazon One Medical will complement our current primary care offerings, enabling patient access to essential health services.”

Amazon One Medical said that company “is designed to improve the patient experience at every touch point, including thoughtfully designed offices, convenient appointments and ample time between patients and their providers.” A membership provider, the Amazon One Medical app offers on-demand video visits, secure messaging, “Treat Me Now” digital assessments for common health concerns. Patients have easy vaccine and medical record access, prescription renewals and proactive reminders for follow-up care and referrals, according to the company.

Cleveland Clinic and Amazon One Medical will determine new facility locations in the next several years.

"We look forward to collaborating with Cleveland Clinic to deliver a high-quality patient experience and seamless continuation of care across all settings to deliver the highest levels of health, care, and value,” Amazon One Medical CEO Trent Green said in the news release. “Teaming up with Cleveland Clinic advances our mission of improving the health care experience, bringing our human-centered and technology-powered model to individuals and employers in the greater Cleveland area.”

Amazon Prime members pay $9 a month or $99 a year for access, according to onemedical.com. Non-Prime membership is $199 a year. Amazon One Medical is available in two dozen other metropolitan areas around the country, with additional locations coming soon to Milwaukee, Wisconsin, and in New Jersey, according to the website.

Amazon One Medical also works with more than 8,500 businesses and organizations to provide health insurance benefits. A study published in 2020 found members that used the One Medical care model for primary care had lower overall health spending due to lower utilization of services, although services did cost more per use episode.

“Decreases in spend in costly downstream care categories such as emergency care, hospital visits, prescribed medications, and radiology, outweighed increases in lower-costing upstream services such as primary care and mental health,” said a summary of the study published in JAMA Network Open.

Headquartered in the city of its name, Cleveland Clinic has locations in Florida; Nevada; Toronto, Canada, Abu Dhabi, UAE; and London, England. In 2023 the health system logged 13.7 million outpatient encounters, 323,000 hospital admissions and observations, and 301,000 surgeries and procedures.