Enhancing workflow and mitigating physician burnout: The role of efficiency driven revenue cycle management

Physician burnout has become a pressing concern within the health care industry, with a projected shortage of between 46,900 and 121,900 physicians by 2032, including 21,100 to 55,200 in primary care. Inefficient billing workflows and the associated staffing issues contribute significantly to this burnout epidemic. There are ways to mitigate burnout within a practice.

Marvin Luz: ©Greenway Health

By addressing policies and procedures that impact revenue and implementing strategic measures to refine practices, medical organizations can increase revenue, strengthen workflow, and alleviate the burden on clinicians and their staff.

In this article, we will explore how optimizing billing processes, preparing staff for insurance verification and billing, strategically managing provider schedules, and educating staff on EHR systems can lead to significant improvements in practice efficiency and physician well-being.

Optimizing Billing Processes

One of the key factors contributing to staffing issues and physician burnout is an inefficient billing workflow. Complex billing requirements, delays in claims processing, and inadequate training of billing staff can result in revenue loss, administrative burden, and frustration.

One sure way to optimize your billing processes is to examine and update your processes for billing regularly. Taking a preventative approach by implementing cross-departmental task forces or strategy groups can help practices optimize their revenue cycle management as these teams can assist in identifying the causes of issues and determining their most feasible solutions. It may seem easier to address issues as they begin to occur, however, it is safer to optimize your revenue cycle before any complications occur by taking simple precautionary actions such as checking on and updating technological processes regularly.

Another preemptive step that practices can take to ensure financial success is to implement and embrace technology solutions within their revenue cycle. Revenue cycle management technology can uncover key opportunities to maximize revenue and optimize your practice’s financial health as well as make the process more transparent and streamlined. Medical practices can achieve greater efficiency and accuracy by employing methods and tools such as electronic claim submission and automated denial management systems, which enable practices to expedite the billing cycle, reduce errors, and minimize time spent on administrative tasks.

Preparing Staff for Insurance Verification and Billing

Staff members responsible for insurance verification also play a crucial role in the revenue cycle. The insurance verification process confirms patient eligibility and benefits and should be done before the patient is seen by the provider. So, educating and training staff on how to navigate complex insurance requirements, identify potential billing errors, and understand the intricacies of coding and documentation guidelines can significantly impact revenue generation. Regular training sessions, workshops, and access to resources like coding manuals and online databases can empower staff to handle billing processes more effectively.

Ensuring your staff is equipped with a clearinghouse service can also play an integral role in improving denial management at your practice. These services use software to send and receive electronic claims and financial information to insurance carriers securely to safeguard protected health information. The clearinghouse allows your billers and billing managers to consolidate and manage all electronic claims from a single location, such as an online dashboard or portal.

Strategic Provider Schedule Management

Efficient scheduling practices are essential for maximizing revenue and minimizing physician burnout. A provider’s schedule that is overbooked or underutilized, can result in financial losses for the practice and increased stress levels for physicians. By leveraging data analytics and adopting intelligent scheduling systems, medical practices can optimize provider schedules to ensure optimal patient flow while allowing sufficient time for documentation and rest. Incorporating flexibility in scheduling to accommodate emergencies and unexpected patient needs can help alleviate the strain on physicians and enhance their overall well-being as well as their satisfaction and retention.

Educating Staff on EHR Systems

EHR systems have become a central component of medical practices, offering a multitude of benefits, including improved documentation, efficient communication, and enhanced patient care. Your staff should be able to navigate through your EHR system with confidence. However, inadequate knowledge and training on your EHR system can hinder workflow, decrease productivity, and contribute to physician burnout.

By providing comprehensive EHR training programs for staff across different roles and functions, practices can ensure they are prepared to manage larger sets of responsibilities, handle unexpected situations, and minimize errors in documentation and billing along the way. Moreover, ongoing support and feedback mechanisms should be established to address any challenges or concerns that arise during the implementation and use of the EHR system.

Physician burnout and staffing issues are pressing challenges faced by medical practices today. However, by addressing inefficient billing workflows and implementing strategic measures, organizations can mitigate these challenges and foster a culture of productivity, revenue optimization, and provider well-being.

By optimizing billing processes, preparing staff for insurance verification and billing, strategically managing provider schedules, and educating staff on EHR systems, medical practices can streamline their operations, increase revenue, and ultimately improve patient care. It is through these efforts that we can pave the way for a more sustainable and thriving healthcare system.

Marvin Luz is senior director of revenue services at Greenway Health.