How to manage a tense situation when a misinformed patient becomes frustrated

Author(s):

Austin Littrell

Key Takeaways

Empathetic communication and validation of patient concerns are essential in addressing misinformation-related frustration.
Building trust and guiding patients to reliable sources can help navigate conflicting information.
Encouraging open dialogue and collaboration strengthens the therapeutic alliance and improves treatment adherence.
Addressing misinformation effectively alleviates patient anxiety and enhances overall health outcomes.

Richard W. Miller, MD, talks managing a situation when a misinformed patient becomes frustrated.

In an interview with Medical Economics, Richard W. Miller, MD, a psychiatrist with Elwyn Adult Behavioral Health in East Greenwich, Rhode Island, discussed how to manage the situation if a patient were to become frustrated when the misinformation they've gathered online does not align with clinical recommendations.

Stay informed and empowered with Medical Economics enewsletter, delivering expert insights, financial strategies, practice management tips and technology trends — tailored for today’s physicians.

Subscribe Now!