News|Videos|December 4, 2024

How to manage a tense situation when a misinformed patient becomes frustrated

Key Takeaways

  • Empathetic communication and validation of patient concerns are essential in addressing misinformation-related frustration.
  • Building trust and guiding patients to reliable sources can help navigate conflicting information.
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Richard W. Miller, MD, talks managing a situation when a misinformed patient becomes frustrated.

In an interview with Medical Economics, Richard W. Miller, MD, a psychiatrist with Elwyn Adult Behavioral Health in East Greenwich, Rhode Island, discussed how to manage the situation if a patient were to become frustrated when the misinformation they've gathered online does not align with clinical recommendations.

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