Horst Schulze was former COO of the Ritz-Carlton Hotel Company, and was a founding member of the company. He currently serves as CEO of Capella Hotel Group, a luxury hotel management company, and as a board member of ChenMed.
Physicians need to be more like the Ritz-Carlton to improve healthcare
There could not be anything more different than the experience one has between checking in at the doctor’s office and checking in to the Ritz-Carlton.