Nick Christiano, MBA

As healthcare has become more customer-centric, the chief financial officer (CFO) is being called upon to help ensure the organization has the procedures, policies and quality metrics in place to deliver a positive patient experience.

As healthcare-related data breaches increase, chief information officers (CIOs) at healthcare facilities around the country are faced with a significant challenge – ensuring that patients and physicians have access to the data they need while at the same time protecting that data from falling into the wrong hands.

As patients begin to demand a higher level of customer service, the shift to consumer-focused healthcare is forcing healthcare industry leaders to adapt. In this first of a series, Nick Christiano, national managing partner for healthcare at Tatum US, discusses how that shift is affecting chief medical officers.