Can patient satisfaction and quality care coexist?
January 23rd 2017The connection between high levels of patient satisfaction and the highest levels of quality care has not been proven. Patients may explicitly request tests, referrals and medication that they do not need and that will not help them or be cost effective, and be disappointed if they don’t get them.
Hospitals are shifting to a retail model-will doctors follow?
January 18th 2017More hospitals today are competing for patients using retail strategies, such as offering flat-rate, easy-to-compare bundled pricing, finds a new PwC report. As a result, physicians with high fees may find themselves shut out of hospital contracts. And that means less patient volume and less revenue.
It’s a mistake if you don’t pay employees for federal holidays
January 16th 2017Most medical practices welcome the major federal holidays and the opportunity for the entire staff to take a day off. A day when the doors are locked, however, is also a day that generates no income for the practice. It begs the question: Should the practice pay its employees a day’s wages for the holiday?
6 tips to boost EHR productivity
January 10th 2017Many doctors complain that electronic health records (EHRs) drain their time, rather than create efficiencies. In fact, Deloitte’s 2016 Survey of U.S. Physicians found that seven out of 10 physicians think that EHRs reduce their productivity. Health IT experts say doctors can take these six steps to boost their productivity: