10 takeaways on patient financial engagement from MGMA Summit 2026

Patient financial responsibility has been climbing for the better part of a decade, and the practices feeling it most acutely are the ones that still run patient billing the way they did in 2015. That was the through-line of a panel discussion June 2 at the 2026 Medical Group Management Association (MGMA) Summit Digital Conference, where revenue cycle leaders from MEDITECH, PMMC and Prosper AI walked through where digital tools are creating real value, where practices are getting stuck, and what physician leaders should be measuring.

The panel was moderated by Jessica Minesinger, CMOM, CMPE, FACMPE, BBCC, an MGMA consultant and president and CEO of Surgical Compensation & Consulting. The panelists were Matt Chadwell, CPM, revenue cycle product manager at MEDITECH; Xavier de Gracia, MBA, co-founder of Prosper AI; and Greg Kay, senior vice president of revenue strategy at PMMC.

Here are 10 takeaways from the session, counting down to the one that came up most often.