How CareCredit Can Help Minimize Administrative Burden that Can Contribute to Staff Burnout

EP: 1.Using Your Data to Drive Practice Optimization & Growth

EP: 2.Mastering Revenue Cycle Management: In-House Versus Outsourcing

EP: 3.The Medical Malpractice Market: What MPL Consumers Need to Know and Understand

EP: 4.Creating a Practice Culture of Self-Care, Prevention and Well-being

EP: 5.The Changing Alzheimer’s Treatment Landscape - how to prepare your practice

EP: 6.Preventing coding denials

EP: 7.Tips for dealing with prior authorizations

EP: 8.Opening a new practice

EP: 9.Contract negotiation best practices for physicians

EP: 10.Building practice growth through business credit cards

EP: 11.What to do when your practice is an acquisition target

EP: 12.Find the hidden gems in your Medicare billing: Under-used codes that can generate revenue

EP: 13.Unlocking financial independence: Strategies to help doctors retire on their own terms

EP: 14.How to increase the power of your individual and group disability programs

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EP: 15.How CareCredit Can Help Minimize Administrative Burden that Can Contribute to Staff Burnout

EP: 16.Navigating Social Media in Health Care

EP: 17.Inside the 95th Physician Report: Exclusive data on Practice Finance, Salaries, and More

EP: 18.Identifying Revenue Leakage in Your Organization

The health care industry has seen a significant increase in staff burnout. Providers can identify and address the different factors that lead to burnout to improve the quality of life for their staff and patients.

In this session, Claude Royster, VP and GM at CareCredit, will speak on insights from the CareCredit 2023 Staff Burnout Survey and the accompanying whitepaper “Recognizing Burnout in Healthcare Staff and Ideas for Addressing It,” that cover burnout in the healthcare industry. This session will highlight some of the top contributors to burnout and the impact on staff attitudes, as well as explore how a solution like CareCredit can help offset the administrative burden that can contribute to burnout.

Learning Objectives:

• Exploring the causes of burnout in the healthcare industry
• Discuss the impact of staff burnout on practice operations
• Introduce the benefits/features of CareCredit that can help reduce administrative burden

About the presenter

Claude Royster
Vice President & General Manager of Health & Wellness, Synchrony

Claude brings over 30 years of sales, account management and operational experience to his role as Vice President & General Manager (Wellness) Synchrony. In this role, he is responsible for leading the Wellness Sales team with a focus on driving company strategy, growth through its market-leading health and wellness financial solutions, including CareCredit and Allegro Credit, and identifying healthcare market expansion opportunities. His responsibilities also include sales reporting, maintaining strong operating disciplines, controllership, and overall P&L management. Prior to joining the Synchrony Wellness team, Claude spent 4 years within the company’s Payment Solutions division focused on Lifestyle Markets. In this leadership role, he managed a client development team driving profitable growth in several industries, including Music, Sporting Good, Sewing and Crafts. Claude also served as the leader of the Payment Solutions Growth Council team for 3 years. Claude is the co-leader of the Black Experience Diversity Network “BE+” for the Chicago chapter. Claude received his Bachelors of Science degree in Economics from Northern Illinois University where he also played Division I football. Claude enjoys golfing, exercising, outdoor cooking “grilling” and spending time with his family.